Cancellation and Refund Policy

At Coneio Exim Pvt Ltd, we strive to provide our customers with excellent products and services. We understand that circumstances may arise where you need to cancel your order or seek a refund. Please read the following cancellation and refund policy carefully to understand our procedures.

Cancellation Period: Orders can be canceled within 24 hours of placement.

Cancellation Process: To cancel an order, please contact our customer service team at tech@coneio.com. Provide your order number and reason for cancellation.

Cancellation Charges: Cancellation will be subject to a cancellation fee which includes the platform fee and charges of payment gateway.

Eligibility for Refund: Refunds will be considered for eligible cancellations made within the specified timeframes. Custom or personalized orders are non-refundable unless there is a defect or error on our part.

Refund Process: Once your cancellation request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the order.

Refund Timeframe: Refunds may take up to 10 business days, depending on the refund cycle of the payment gateway.Delays may vary based on your bank or payment provider.

Non-Refundable Items: Certain products or services may be non-refundable. This will be clearly communicated at the time of purchase.

If you receive a damaged or defective product, please contact us within 15 days of receiving the item. We may require photographic evidence to assess the damage or defect.

For any inquiries regarding cancellations or refunds, please contact our customer service team:

Email: tech@coneio.com
Customer Service Number: 9063348262

Note: Coneio Exim Pvt Ltd reserves the right to modify or update this cancellation and refund policy at any time. Customers are encouraged to review the policy periodically for any changes.